HuggleCrafts Return & Refund Policy
Handmade & Custom item notice
At HuggleCrafts, each piece is handmade to order with care and attention to detail. Because of the handmade and personalized nature of our products, we do not accept returns or exchanges for change of mind. All custom HuggleCrafts item are FINAL SALE and not eligible for returns or exchanges of any kind.
What if my product(s) are damaged upon arrival or receive wrong item(s)?
Oh no! That's not good! Please email us right away at hello@hugglecrafts.com with your order number in the subject line of the email! We will be happy to offer a replacement or refund.
How do I cancel my order?
Cancellations can be made up to 24 hours after an order is placed. We cannot cancel after that time.
I never received my package. What should I do?
Please contact us at hello@hugglecrafts.com if you do not receive your package after 3 weeks from the time you placed your order. HuggleCrafts is not responsible for packages once they have been consigned to a carrier for delivery to your shipping address. However, we would be happy to contact the carrier to inquire about your package. HuggleCrafts is not able to refund or replace stolen packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure!
Refunds
Approved refunds will be processed automatically to your original payment method. Please note that it may take several business days for your bank or credit card provider to complete the transaction.
Contact
If you have any issues, feel free to contact us: hello@hugglecrafts.com. We are always happy to help.
Each HuggleCrafts piece is made with care, packed with love, and sent with the hope that it brings a little joy to your day.